We'll Be Back Soon
“Covered California is
experiencing technical difficulties with the enrollment website, which led to
an unplanned system outage beginning yesterday. “
At least when Arnold was governor, we could have some fun
with the whole “We’ll be back”/“I’ll be back” thing. But this isn’t fun at all.
In fact, people’s lives and access to health care on a timely basis are in
jeopardy. If we can’t trust them to run a functioning website, how can we
trust them to get us an insurance card, or to have the doctor’s office get paid
properly, or tell the emergency room it’s OK to treat a child who was shuffled
into Medi-Cal?
They say the website went down ‘yesterday’, but that is only
because they don’t update the ‘We’re sorry’ page. This is actually day #3. I
was in the middle of helping a client get coverage when the above message
appeared. Since then every attempt to log in to the site was met with the
message below...
Today’s message
Yesterday’s message
At first they had the announcement about ‘maintenance’.
I was wondering what kind of lame organization pulls down their MAIN WEBSITE for
maintenance in the middle of a workweek. And not just any workweek. With
CoveredCA’s myriad of government-imposed deadlines, clients have to PAY for
their coverage before Tuesday of next week. Otherwise they have to wait AN ADDITIONAL
MONTH for coverage to start.
As mentioned, at first they had the announcement about ‘maintenance’. Now they are calling it an
‘unplanned
system outage’. What? No backup server? No shadow site so they can test
and upgrade on a rapid basis? Nope. Portal’s down, might as well call it a day.
