Need to Know: Health Plans & Medical IRAs

Need to Know: Health Plans & Medical IRAs
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Friday, February 21, 2014

We'll Be Back Soon


We'll Be Back Soon
“Covered California is experiencing technical difficulties with the enrollment website, which led to an unplanned system outage beginning yesterday. “

At least when Arnold was governor, we could have some fun with the whole “We’ll be back”/“I’ll be back” thing. But this isn’t fun at all. In fact, people’s lives and access to health care on a timely basis are in jeopardy. If we can’t trust them to run a functioning website, how can we trust them to get us an insurance card, or to have the doctor’s office get paid properly, or tell the emergency room it’s OK to treat a child who was shuffled into Medi-Cal?

 

They say the website went down ‘yesterday’, but that is only because they don’t update the ‘We’re sorry’ page. This is actually day #3. I was in the middle of helping a client get coverage when the above message appeared. Since then every attempt to log in to the site was met with the message below...
 

Today’s message

 

Yesterday’s message

At first they had the announcement about ‘maintenance’. I was wondering what kind of lame organization pulls down their MAIN WEBSITE for maintenance in the middle of a workweek. And not just any workweek. With CoveredCA’s myriad of government-imposed deadlines, clients have to PAY for their coverage before Tuesday of next week. Otherwise they have to wait AN ADDITIONAL MONTH for coverage to start.
As mentioned, at first they had the announcement about ‘maintenance’. Now they are calling it an ‘unplanned system outage’. What? No backup server? No shadow site so they can test and upgrade on a rapid basis? Nope. Portal’s down, might as well call it a day.


Good enough for government work.

Day #3 and counting.



 

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